When comparing Trillian for Business vs Riot, the Slant community recommends Riot for most people. In the question“What is the best team chat software?” Riot is ranked 3rd while Trillian for Business is ranked 24th.
Ranked in these QuestionsQuestion Ranking
Trillian seems serious about security and privacy, and is ready to explain in detail how they architect their service to achieve these goals.
Pro Self-Hosting available
If you are worried about third-parties getting access to your data you should consider self-hosting. With self-hosting you are in control over where your data is stored, who has access to it. You will also not be vulnerable to exploits of a third-party provider. Trillian supports both cloud hosting and a self-hosted Trillian Server.
Pro Native clients for Windows, Mac, Linux, iOS, Android, and Web.
Trillian has fully native apps for Windows, Mac, Linux, iOS, Android, and Web.
Pro Multi-protocol support
Chat with other Trillian users or those on Facebook, Google, AIM, ICQ, XMPP, Yahoo!, Twitter, and more.
Pro Uses Matrix, the open communications protocol
Pro Supports text, voice, video
Integrates with Jitsi for multi-party video chats
Pro Web and mobile (iOS, Android) versions available
Pro Bridges to other networks
You're not confined within Riot's or even Matrix garden, and you don't have to make users of other networks switch to Matrix.
Pro Widgets support
Want to watch that flick at YouTube and discuss it at the same time? Have Grafana graphs stacked above your DevOps team chat? Collaboratively edit Google Docs and chat over without switching applications? This is possible with Riot.
Pro Very good and simple interface
Riot has a very simple interface, adding the ability for more unexperienced PC-Users to use it.
Con Still in active yet early development
There is clearly a User Experience issue esp. in web version which the developers are aware of and are working hard to improve. They've got the concept concrete, so UX won't be an issue in no time. Most often used parts are functional, but some are yet not.
The success of riot depends on how fast the development is, or it'll get outdated too quickly as developers of Signal and Telegram have predicted.