When comparing Phabricator vs JIRA, the Slant community recommends Phabricator for most people. In the question“What are the best bug/issue tracking tools for small development teams?” Phabricator is ranked 5th while JIRA is ranked 10th. The most important reason people chose Phabricator is:
Phabricator is completely free and open source. It's source code is hosted on [GitHub](https://github.com/phacility/phabricator/).
Ranked in these QuestionsQuestion Ranking
Pro Free and open source
Phabricator is completely free and open source. It's source code is hosted on GitHub.
Pro Actively updated
Phabricator is quickly improving, with bug fixes and new features added often. There is an update to the changelog every couple of weeks.
Pro Bug tracker is included
Includes a bug tracker out of the box. Allows for managing bugs, creating issues, commenting on them and closing them.
Pro Built-in Q&A platform - Ponder
Instead of having to have separate Q&A tool, there's Ponder which takes out the hassle.
Pro Supports the three major version control systems
Support for Git, SVN and Mercurial is available.
Pro Super flexible bussiness rules (Herald)
Pro Able to review graphical asset changes as well as code.
Pro Built-in Wiki and pages support
Pro Code ownership
Users can subscribe to files or even repositories and notifications will be sent when code you are subscribed to is changed.
Pro Command Line Access (via arc)
Pro Able to track design mockups
You can track not only code bud also design mockups.
Pro Built-in voting
You can create voting in an instant and need not to rely on external tools.
Pro Built-in blogging platform
There's a great platform which you can use to post stuff, or use as an internal blog, dev blog, release anouncement place and many others.
Pro Fine grained access control
With using Spaces and Project and custom policies you can have any combination of access to any object inside of your own Phabricator instance.
Pro Built-in Chatrooms
Pro Able to manage legal agreements for open source projects
Pro Designed by software engineers for software engineers
The engineering workflow is far superior to Github style branching and merging. Phabricator separates local representations of the repository from remote, which enables a variety of workflow optimisations, like stacked diffs on a single branch.
Pro Fully customizeable workboard
You can configure your workspace to deal with tasks, bugs, todo's, etc.
Pro Backed by a trustable company
Jira is developed and maintained by Atlassian, which is not an unknown venture, especially for developers. Atlassian has a great number of other products used by million of users worldwide, including BitBucket, HipChat, Confluence and Stash.
Each of these products have hundreds of thousands of users who use them daily and this has allowed Atlassian to garner a lot of goodwill from the dev community.
Pro Supports version-focused work-flows
JIRA is not a plain long list of tickets, but can be configured to be version-focused, so planning and understanding the progress in a software project becomes clear.
Pro Very cheap for small teams
Pro Lots of integrations and plugins
It integrates well with a lot of other tools, including other products from the Atlassian suite. Plus there are a ton of plugins, including charting tools, screen capture, etc.
Pro Great reporting tools
Jira offers amazingly powerful reporting tools like activity stream, different graphs of opened and closed issues over time etc...
Con Difficult to configure
Compared to a solution like Bitbucket Server (granted Phabricator offers more options), it is difficult to configure. Settings are scattered everywhere and you must drill down through several screens to find some of them. Documentation is very complete but also not always in parity with the application itself.
Con New releases often change the GUI largely
Sometimes the usage becomes worse, e.g. when creating a new ticket, you need to click the notification to keep it on the display.
Con Locks you inside its own ecosystem
If you use Jira you are pretty much locked inside their ecosystem. For example, if you want to add a tool to your project management stack (like a wiki) more often than not you will have to buy one of Atlassian's tools.
Con Client application support
No free client applications; IDE connector development was discontinued. Users are effectively locked into using web interface which requires context-switching.