When comparing BugHerd vs FogBugz, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 6th while BugHerd is ranked 26th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Kanban-like issue management interface
Pro Solid integrations with Github
Bugherd also has solid integrations with Github so you can close issues with commit messages etc.
Pro Nice and simple browser extension for adding visual bugs
With the extension you can add bugs to the tracker by clicking on the affected UI and bugherd creates a screenshot with your annotation describing the bug as well as browser information. It’s a low-friction way to add bugs with the right context.
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Cons
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.