When comparing Uservoice vs Zendesk, the Slant community recommends Uservoice for most people. In the question“What are the best user support & feedback services?” Uservoice is ranked 2nd while Zendesk is ranked 7th. The most important reason people chose Uservoice is:
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Pro Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
Pro Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users:
- Contact Support
- Submit feedback
Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Cons
Con Expensive
Pricing starts at $499/month.
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.