When comparing Uservoice vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best user support & feedback services?” Freshdesk is ranked 1st while Uservoice is ranked 2nd. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Pro Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
Pro Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users:
- Contact Support
- Submit feedback
Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons

Con Expensive
Pricing starts at $499/month.
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
