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Add to SafariWhen comparing Bitbucket's bug tracker vs Axosoft, the Slant community recommends Bitbucket's bug tracker for most people. In the question“What are the best issue tracking tools for mid sized software companies?” Bitbucket's bug tracker is ranked 10th while Axosoft is ranked 15th. The most important reason people chose Bitbucket's bug tracker is:
Bitbucket offers unlimited private repositories for free, as long as the number of members in a team is not larger than 5. BitBucket does not use GitHub's pricing plan, instead of charging users for each private repo, it charges teams per number of team members. It is free for up to 5 people.
Specs
Question Ranking
Pros
Pro Free unlimited private repositories for small teams
Bitbucket offers unlimited private repositories for free, as long as the number of members in a team is not larger than 5. BitBucket does not use GitHub's pricing plan, instead of charging users for each private repo, it charges teams per number of team members. It is free for up to 5 people.
Pro Supports both Mercurial and Git
Has full support for both Mercurial and Git VCS.
Pro Native application for both Mac and Windows
Atlassian, the company behind BitBucket is also behind SourceTree, a free application for Windows and Mac wich works as a client for both Git and Mercurial which can be connected to BitBucket and other code hosting services.
Pro Multiple authentication methods
BitBucket supports GitHub, Twitter, Facebook, OpenID, Google and even GitHub authentication.
Pro Helpdesk functionality
Turn emails into support incident tickets. A brandable self-service portal can be created for customers to create and edit tickets without using paid Axosoft accounts.
Pro Extremely fine-grained control over the lifecycle of each task
Tasks are divided into categories and each category can have one or more workflows which are followed by tasks belonging to that category until their completion.
In other words, workflows are used to set each step tasks need to take in order to be completed. Axosoft lets users have extremely fine-grained control over workflows and by extension, the whole lifecycle of each task. Each step in a workflow can be named and you can choose which fields are updated when a step is complete. This way you can automatically tweak tasks as they progress (you can set tasks to belong to different users once a step is complete, you can even change workflows for a task if a certain step is taken).
Pro Items can be exported as PDF
Each item has a PDF button (among others) which lets you export all the information related to that particular item in PDF format.
Pro Allows you to view only the most useful information at a given time
Axosoft lets users pretty much create custom dashboards any time they want to view only a specific part of the project data and information.
You can choose which tabs to keep open and even how tasks are shown and what kind of data is shown for each task. This way you can see for example how much time is left in a sprint, or how much capacity the team has left to finish the project.
Cons
Con The UI seems old and not very polished
While GitHub's UI is extremely simple to understand and very polished, BitBucket lacks a bit on this category. With a design that seems old and not as pleasant to look at.
Con Only 5 users are free
5 users free: Unlimited private repos, Dedicated support, Code reviews, Custom domains, JIRA integration, REST API.
Con Integration with other tools is not as good as github
Most of the 3rd party tools ( bug trackers, CI servers, chat servers, etc) always integrate with GitHub first, and either don't integrate with Bitbucket at all or do sub par job in it. For example there are 3 separate projects to allow building and verifying pull request submissions on Jenkins CI server and there is only one viable one for BitBucket and that one is really buggy and lacking many features.
The only exception to this rule is Atlassian products like Jira.
Con Can get rather expensive quickly
Axosoft can get pretty expensive pretty quickly for large teams and/or large projects. The cheapest tier allows for a maximum of five users and costs $20/month. However, for larger teams and larger projects it can easily go into the thousands of USD per month.
