When comparing Zendesk vs Viima, the Slant community recommends Zendesk for most people. In the question“What are the best user support & feedback services?” Zendesk is ranked 7th while Viima is ranked 18th. The most important reason people chose Zendesk is:
Zendesk offers a lot of [learning resources](https://www.zendesk.com/resources/) for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Pro Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
Cons
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.
Con Limited support features
Viima does not offer many ticketing and customer support features.
Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.