Add to Chrome
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Add to SafariWhen comparing Zendesk vs ServiceNow, the Slant community recommends Zendesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Zendesk is ranked 7th while ServiceNow is ranked 13th. The most important reason people chose Zendesk is:
Zendesk offers a lot of [learning resources](https://www.zendesk.com/resources/) for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Specs
Question Ranking
Pros
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Pro Many features
To many plugins and ITIL OTB modules.
Pro Modifiable
Anything you want to do! (Just be careful)
Cons
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.
Con Old Tec
Angular 1.6
Jelly script
ECMAScript5
