Zendesk vs Disqus

Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.

All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.

Can be easily included into any website using the iframe form.

Seamless design that doesn't require users to leave the page to access features such as profiles.

There's a large pre-existing user community. Many people already know how to use this comment system.

Disqus can be used with a static site so it's possible to keep the benefits of a static blog and still have dynamic comments.

The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus.

The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possible to sort discussion by new, old and best.

The community tab is designed to help connect commenters together to form a network that keeps them coming back. It is also a great source of traffic from external sites.

My Disqus helps users quickly keep track of activities in their network as well as manage notifications.

Community features such as Top Commenters, Top Discussions and the ability to form networks around your own commenters