When comparing Zendesk vs Helprace, the Slant community recommends Zendesk for most people. In the question“What are the best user support & feedback services?” Zendesk is ranked 6th while Helprace is ranked 8th. The most important reason people chose Zendesk is:
Zendesk offers a lot of [learning resources](https://www.zendesk.com/resources/) for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Ranked in these QuestionsQuestion Ranking
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.