When comparing UseResponse vs IdeaScale, the Slant community recommends UseResponse for most people. In the question“What are the best user support & feedback services?” UseResponse is ranked 4th while IdeaScale is ranked 15th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Pro Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Cons
Con No free version
Con Limited ability to customize
There is currently some limitations when it comes to customizing the UI.