UseResponse vs Viima
When comparing UseResponse vs Viima, the Slant community recommends UseResponse for most people. In the question“What are the best user support & feedback services?” UseResponse is ranked 4th while Viima is ranked 18th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Pro Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
Cons
Con No free version
Con Limited support features
Viima does not offer many ticketing and customer support features.
Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.