Here’s the Deal

Desk.com vs Freshdesk

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When comparing Desk.com vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best user support & feedback services?” Freshdesk is ranked 1st while Desk.com is ranked 8th. The most important reason people chose Freshdesk is:

Features are constantly being updated and new features added.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best user support & feedback services?

Pros

Pro
Great support for canned responses/macros

Desk Macros provide a great support for canned responses.

You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.

Pro
Very well designed interface

The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.

Pro
Support for a wide range of mobile devices

iPhone
Android
BlackBerry
iPad
Android Tablets

Pro
Actively developed

Features are constantly being updated and new features added.

Pro
Service integrations

Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).

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Cons

Con
Integration with Salesforce requires manual work

You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.

Con
API is awful

You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.

Con
LOTS of outages

Con
No service integrations with free plan

Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.