When comparing Helprace vs Uservoice, the Slant community recommends Uservoice for most people. In the question“What are the best user support & feedback services?” Uservoice is ranked 2nd while Helprace is ranked 9th. The most important reason people chose Uservoice is:
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
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Pros
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Pro Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Pro Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
Pro Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users:
- Contact Support
- Submit feedback
Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
Cons
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.
Con Expensive
Pricing starts at $499/month.