When comparing Helprace vs Zendesk, the Slant community recommends Zendesk for most people. In the question“What are the best user support & feedback services?” Zendesk is ranked 7th while Helprace is ranked 9th. The most important reason people chose Zendesk is:
Zendesk offers a lot of [learning resources](https://www.zendesk.com/resources/) for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Cons
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.