When comparing Zopim vs IdeaScale, the Slant community recommends IdeaScale for most people. In the question“What are the best user support & feedback services?” IdeaScale is ranked 15th while Zopim is ranked 16th. The most important reason people chose IdeaScale is:
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Provides a useful series of tutorials
Zopim has a youtube channel that provides tutorials on using the product, and customer service tips.
Pro Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Cons
Con Not a complete user support service
Zopim does not have all the features you may expect from a User support software. It is owned by Zendesk, so it's recommended you combine the ticketing features of Zendesk with the live chat on Zopim.
Con Limited ability to customize
There is currently some limitations when it comes to customizing the UI.