When comparing Zopim vs Get Satisfaction, the Slant community recommends Get Satisfaction for most people. In the question“What are the best user support & feedback services?” Get Satisfaction is ranked 11th while Zopim is ranked 16th. The most important reason people chose Get Satisfaction is:
Get Satisfaction offers you the ability to [gamify](https://getsatisfaction.com/corp/gamification/) your community and reward actions such as answering a question or writing a review.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Provides a useful series of tutorials
Zopim has a youtube channel that provides tutorials on using the product, and customer service tips.
Pro Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
Pro Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
Cons
Con Not a complete user support service
Zopim does not have all the features you may expect from a User support software. It is owned by Zendesk, so it's recommended you combine the ticketing features of Zendesk with the live chat on Zopim.
Con Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).