Zopim vs UseResponse
When comparing Zopim vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best user support & feedback services?” UseResponse is ranked 4th while Zopim is ranked 16th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Provides a useful series of tutorials
Zopim has a youtube channel that provides tutorials on using the product, and customer service tips.
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Cons
Con Not a complete user support service
Zopim does not have all the features you may expect from a User support software. It is owned by Zendesk, so it's recommended you combine the ticketing features of Zendesk with the live chat on Zopim.