When comparing Zopim vs Helprace, the Slant community recommends Helprace for most people. In the question“What are the best user support & feedback services?” Helprace is ranked 9th while Zopim is ranked 16th. The most important reason people chose Helprace is:
You can answer support tickets by responding to a notification that gets sent to your email.
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Pros
Pro Provides a useful series of tutorials
Zopim has a youtube channel that provides tutorials on using the product, and customer service tips.
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Cons
Con Not a complete user support service
Zopim does not have all the features you may expect from a User support software. It is owned by Zendesk, so it's recommended you combine the ticketing features of Zendesk with the live chat on Zopim.
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.