When comparing Freshdesk vs Missive, the Slant community recommends Freshdesk for most people. In the question“What is the best shared inbox?” Freshdesk is ranked 2nd while Missive is ranked 13th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Pro Live collaborative draft editor
In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor.
Pro Is a fully functional email client
The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com).
It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner.
Pro Team chat
Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk.
Pro Unified inbox
Merge all email accounts in one unified inbox.
Pro Tasks
You can create multiple tasks per conversation all assignable to a single or a group of persons.
Pro It works
Nicely written software. Always works as you'd expect, beautifully designed, a classy piece of software.
Pro Multi-organizations
Supports multiple organizations with one user login.
Pro Offers read receipt
Know exactly if and when the recipients read your important email.
Pro Has emojis
Pro Gmail shortcuts
Supports Gmail shortcuts.
Cons
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
Con No option to add words to spellcheck dictionary on Windows
Incredibly frustrating to see the name of your company constantly underlined in red, with no way to fix it.
