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Add to SafariWhen comparing Freshdesk vs Hiver, the Slant community recommends Freshdesk for most people. In the question“What is the best shared inbox?” Freshdesk is ranked 2nd while Hiver is ranked 4th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Question Ranking
Pros
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Pro Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
Pro Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
Pro One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
Cons
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
Con Only works with Gmail
Hiver is an extension that only works on Gmail.
