When comparing Freshdesk vs Front, the Slant community recommends Front for most people. In the question“What is the best shared inbox?” Front is ranked 1st while Freshdesk is ranked 5th. The most important reason people chose Front is:
You have access to analytics with the Premium and Enterprise accounts. You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more. [This](https://faq.frontapp.com/11689-analytics/what-is-displayed-in-the-analytics) gives you a more complete list of what analytics are provided.
Ranked in these QuestionsQuestion Ranking
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Pro Offers analytics
You have access to analytics with the Premium and Enterprise accounts.
You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more.
This gives you a more complete list of what analytics are provided.
Pro See when a team member is responding to a message
When a team member is typing a response to a message, it will display that "____ is currently responding". It keeps your team from sending out two replies to the same message.
Pro Highly functioning rule automation
Enables automation of email assignments, message routing, and many other functions to speed up workflows.
Pro Friendly API for developing custom plugins
Great API documentation enables companies to build their own custom plugin. Allowing their teams to leverage the data they already have access to.
Pro Answer all forms of communication in one place
Front is multi-channel, so you're not limited to only responding to emails. Twitter, Facebook, chat messages and more can all be responded to from the same place.
Pro The free trial doesn't require a credit card
Front offers a no obligation 14 day free trial that doesn't require a credit card.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
Con Quite expensive
The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams.
They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the new rates are going to be $22 - $49 per user, per month!
You can see the pricing here.
Con Auto-import of email history (for some email providers)
As of April 20, 2018, Front automatically imports the most recent 10,000 emails when you connect a Gmail account. Here's more information: https://community.frontapp.com/t/m26p1t/how-to-import-your-email-inbox-history
In order to import your email history to Front from Outlook, Google Groups, or other email providers, you have to send the Front team an email requesting that they do the import for you.
Here is more about the process.