Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
Add to Brave
Add to SafariWhen comparing Freshdesk vs Outpost, the Slant community recommends Freshdesk for most people. In the question“What is the best shared inbox?” Freshdesk is ranked 2nd while Outpost is ranked 7th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Question Ranking
Pros
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Pro Assign a teammate
Loop in the right people without copying and forwarding.
Pro Shared drafts
Ensure every email is on point.
Pro Internal private notes
Collaborate with your team before hitting send.
Pro Message templates
Answer common questions twice as fast.
Pro Free Trial
Pro Unlimited mailboxes
Pro Collision alerts
While a team member is editing a draft, the conversation will be locked so team members aren't stepping on each other's toes.
Pro Email routing rules
Based on your set conditions, you can automatically assign, archive, or even reply with a template to incoming emails.
Pro Response Time Analytics
View your team's average response times by mailbox and custom date ranges.
Cons
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
