Recs.
Updated
Smartlook is a qualitative analytics solution for websites and mobile apps helping over 200,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Discover the reasons behind churn rates, rage clicks, and everything else people do through always-on visitor recordings, automatic event tracking, conversion funnels, and heatmaps for websites.
It takes mere minutes for you to be up and running with Smartlook. Armed with this data, you can eliminate guesswork and start making better decisions faster.
Specs
Pros
Pro Syncing CRM
Smartlook allows to sync user database or CRM so they can ID your users. This lets support users better because you know who they are, so you can very easily find recordings for a specific user; when they write to your support team about an issue on your app or website..
Pro Shows all visits of one visitor in a row
Smartlook offers customer journeys since visitor recordings are always on. This enables users to catch every visitor that comes to the page, app or mobile game. Users then can watch replays to discover what your visitors interact with and what makes them leave.