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4.7 star rating
0
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What is the best shared inbox?
23
Options
Considered
193
User
Recs.
Jul 19, 2023
Last
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18
Options
Considered
Best shared inbox
Price
Platforms
price
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Gmelius
$9.00+/MONTH
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-
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Freshdesk
-
-
-
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Drag App
$6 or $9
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Hiver
$14-$34/user/month
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Front
$12-29/user
0
-
See Full List
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Gmelius
My Rec
ommendation
for
Gmelius
My Recommendation for
Gmelius
All
6
Experiences
2
Pros
3
Cons
1
Top
Pro
•••
We tried all, and Gmelius is for us the best and easiest to use shared inbox on the market.
Team of 98 people.
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Top
Con
•••
Was going to say no Mobile app but they now have both iOS & Android
See More
EG's Experience
The best solution to empower your Gmail. The basic features like tracking, scheduling, notes, and templates - to keep it simple. But more extensive features like automation and kanban boards if you need them.
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Top
Pro
•••
All-In-One
Everything is From the Inbox and it makes it so easy to use. No Needs to have thousands of Apps open on my Desktop.
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AC's Experience
I've spent so many hours balancing my time through various inboxes. But now with Gmelius Shared Inbox, I can finally have a clear eye on what's happening on my Gmail accounts. I love Gmelius Templates and the new sequences, I don't know how I'll manage my life without Gmelius now!
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Top
Pro
•••
Very customisable
All the UI changes can be manually disabled/enabled. Gives you a lot of control over how Gmail looks and feels.
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Hide
See All
$9.00+/MONTH
Recommend
15
2
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Freshdesk
My Rec
ommendation
for
Freshdesk
My Recommendation for
Freshdesk
All
4
Pros
2
Cons
2
Top
Con
•••
No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
See More
Top
Pro
•••
Pay-as-you-go service
See More
Top
Con
•••
Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
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Top
Pro
•••
Secure data
Protected by biometric locks and 24-hour surveillance.
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Hide
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Get it
here
Recommend
5
--
Drag App
My Rec
ommendation
for
Drag App
My Recommendation for
Drag App
All
9
Experiences
2
Pros
6
Cons
1
Top
Pro
•••
Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
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Top
Con
•••
No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.
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Zinha64 's Experience
We are a customer support team of 5 people. We used to use another Helpdesk software but thought it was too overwhelming for our small team, so decided to try Drag because it was in Gmail. The UI is really great and we save a lot of time closing tickets from Gmail instead of needing to move back and forth between our inbox and an external app. Highly recommended!
See More
Top
Pro
•••
Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
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Maya Werneck's Experience
I've been using Drag with my team and it's been amazing. Drag it's easy to manage because has the same Gmail experience. I organize all my sales and customer support pipeline with Drag shared board having my team collaborating together. I also use Drag for my personal inbox because I love it!
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Top
Pro
•••
Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
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Top
Pro
•••
Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
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Top
Pro
•••
Easy delegation emails with assign feature
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Top
Pro
•••
Easy drag and drog email through boards
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Hide
See All
$6 or $9
Recommend
4
--
Hiver
My Rec
ommendation
for
Hiver
My Recommendation for
Hiver
All
8
Experiences
4
Pros
3
Cons
1
Top
Pro
•••
Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
See More
Top
Con
•••
Only works with Gmail
Hiver is an extension that only works on Gmail.
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SkillfulSoteria's Experience
Extremely easy to set up and use. Works within Gmail and is affordable for fast-growing teams.
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Top
Pro
•••
Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
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Christine's Experience
Hiver is amazing when it comes to team collaboration on shared inboxes. I was able to easily set it up for my team within minutes. The best part is that I can access my personal inbox and my shared inboxes from the same place. I'm also able to keep track of what my entire team is doing.
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Top
Pro
•••
One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
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StudiousFutsunushi's Experience
It's easy to use and takes only a few minutes to setup. I can manage shared inboxes right from Gmail and always have a bird's eye view of who is working on what in my team.
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HonestKinichAhau's Experience
I got my team onboarded on Hiver in just a few minutes. It's easy to use, and works right out of Gmail. I don't have to use Google Groups. I can easily delegate emails, track what everyone is doing and also view real-time analytics to gauge team performance.
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Hide
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$14-$34/user/month
Recommend
12
1
--
Front
My Rec
ommendation
for
Front
My Recommendation for
Front
All
10
Experiences
1
Pros
6
Cons
2
Specs
Top
Pro
•••
Offers analytics
You have access to analytics with the Premium and Enterprise accounts. You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more. This gives you a more complete list of what analytics are provided.
See More
Top
Con
•••
Quite expensive
The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams. They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the new rates are going to be $22 - $49 per user, per month! You can see the pricing here.
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NonchalantArges's Experience
Great they are wonderful
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Specs
Platforms:
0
Top
Pro
•••
See when a team member is responding to a message
When a team member is typing a response to a message, it will display that "____ is currently responding". It keeps your team from sending out two replies to the same message.
See More
Top
Con
•••
Auto-import of email history (for some email providers)
As of April 20, 2018, Front automatically imports the most recent 10,000 emails when you connect a Gmail account. Here's more information: https://community.frontapp.com/t/m26p1t/how-to-import-your-email-inbox-history In order to import your email history to Front from Outlook, Google Groups, or other email providers, you have to send the Front team an email requesting that they do the import for you. Here is more about the process.
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Top
Pro
•••
Friendly API for developing custom plugins
Great API documentation enables companies to build their own custom plugin. Allowing their teams to leverage the data they already have access to.
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Top
Pro
•••
Answer all forms of communication in one place
Front is multi-channel, so you're not limited to only responding to emails. Twitter, Facebook, chat messages and more can all be responded to from the same place.
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Top
Pro
•••
The free trial doesn't require a credit card
Front offers a no obligation 14 day free trial that doesn't require a credit card.
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Top
Pro
•••
Highly functioning rule automation
Enables automation of email assignments, message routing, and many other functions to speed up workflows.
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Hide
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$12-29/user
Recommend
14
11
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Helpmonks
My Rec
ommendation
for
Helpmonks
My Recommendation for
Helpmonks
All
5
Pros
5
Top
Pro
•••
Can be self-hosted
One of the few shared inbox tools that allows you to host on your own server.
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Top
Pro
•••
Leave comments on emails
You can leave internal comments on emails that won't be seen by the client. Really helpful if you need to clarify with another team member before responding.
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Top
Pro
•••
Works with all email providers
Helpmonks works by forwarding emails to the platform, so it doesn't matter what email service you are using.
See More
Top
Pro
•••
Only solution without a user limit
Great for any organization as there are no user limit.
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Top
Pro
•••
Free for open source (excluding commercial) and non-profits
If you have an open source project or a non-profit company, you may qualify for a free subscription. You can read more about it here.
See More
Hide
See All
$9/Mailbox
Recommend
9
--
Outpost
My Rec
ommendation
for
Outpost
My Recommendation for
Outpost
All
9
Pros
9
Top
Pro
•••
Assign a teammate
Loop in the right people without copying and forwarding.
See More
Top
Pro
•••
Shared drafts
Ensure every email is on point.
See More
Top
Pro
•••
Internal private notes
Collaborate with your team before hitting send.
See More
Top
Pro
•••
Message templates
Answer common questions twice as fast.
See More
Top
Pro
•••
Free Trial
See More
Top
Pro
•••
Unlimited mailboxes
See More
Top
Pro
•••
Collision alerts
While a team member is editing a draft, the conversation will be locked so team members aren't stepping on each other's toes.
See More
Top
Pro
•••
Email routing rules
Based on your set conditions, you can automatically assign, archive, or even reply with a template to incoming emails.
See More
Top
Pro
•••
Response Time Analytics
View your team's average response times by mailbox and custom date ranges.
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Hide
See All
14.95/user
Recommend
13
--
Zendesk Inbox
My Rec
ommendation
for
Zendesk Inbox
My Recommendation for
Zendesk Inbox
All
6
Pros
3
Cons
3
Top
Con
•••
Now rebranded as "support" with focus on ticketing
"Unfortunately, we are no longer accepting new sign-ups for this beta. Feel free to sign up for Support on the Essential plan as that should cover your email needs" https://twitter.com/Zendesk/status/1018943830324862976
See More
Top
Pro
•••
Currently free (only while in beta)
If you sign up while Zendesk Inbox is in beta, the product is free for an unlimited number of users.
See More
Top
Con
•••
In beta
It was released in September 2014, but still remains in beta. It may be more unpredictable than a stable release.
See More
Top
Pro
•••
Easily see what else a user has emailed you about
The "More from..." link lets you see what other correspondence you or your team has had with that user, without having to do a search.
See More
Top
Con
•••
Attachments not included
Zendesk updated the UI for Inbox late 2016 and removed the ability to include attachments in email. The email does not even show you that attachments were included with the email until you open the email on the Inbox website.
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Top
Pro
•••
You can @mention your team members in notes
When writing internal team notes, you can @mention a team member to get their attention when they are needed.
See More
Hide
See All
$0
Recommend
9
5
--
UserEcho
My Rec
ommendation
for
UserEcho
My Recommendation for
UserEcho
All
3
Pros
2
Specs
Top
Pro
•••
SPAM protection
See More
Specs
Platforms:
Web, Mobile
Top
Pro
•••
Very supportive team behind the product
See More
Hide
See All
Get it
here
Recommend
1
--
SharedBox
My Rec
ommendation
for
SharedBox
My Recommendation for
SharedBox
All
3
Pros
2
Specs
Top
Pro
•••
Supports IMAP, Yahoo, Outlook and Gmail
SharedBox gives users a free @in.sharedbox.app email that mails can be forwarded to OR you can bring your own custom email
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Specs
price:
$19
Top
Pro
•••
Works directly in Slack
SharedBox forwards incoming emails to chosen channel in Slack and the emails can directly be replied in Slack as well. For teams that already use Slack for communication, it makes it easy to collaborate on emails within a product their conversation already happen in.
See More
Hide
See All
$0 - $49
Recommend
2
1
--
Help Scout
My Rec
ommendation
for
Help Scout
My Recommendation for
Help Scout
Hide
Get it
here
Recommend
--
Crisp
My Rec
ommendation
for
Crisp
My Recommendation for
Crisp
All
3
Experiences
1
Pros
1
Cons
1
Top
Con
•••
Could improve the analytics part
It's not the best part of their tool but with the API, you can build powerful dashboard :)
See More
Top
Pro
•••
Much more than a simple shared mailbox
The shared inbox software comes with other features such as live chat, knowledge base, chatbot for an excellent price
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Antoine GORET's Experience
Have been using for 2 years now, super easy to integrate and comes with multiple other feature that makes the solution super powerful
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Hide
See All
Get it
here
Recommend
1
--
Missive
My Rec
ommendation
for
Missive
My Recommendation for
Missive
All
12
Experiences
1
Pros
10
Cons
1
Top
Pro
•••
Live collaborative draft editor
In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor.
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Top
Con
•••
No option to add words to spellcheck dictionary on Windows
Incredibly frustrating to see the name of your company constantly underlined in red, with no way to fix it.
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ConsiderateDamasen's Experience
Im a General Manager of a Hotel and use this for my teams. This is best for companies that can't ditch email, like a hotel. Puts chat right below an email which is perfect. Jeff
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Top
Pro
•••
Is a fully functional email client
The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com). It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner.
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Top
Pro
•••
Team chat
Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk.
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Top
Pro
•••
Unified inbox
Merge all email accounts in one unified inbox.
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Top
Pro
•••
Tasks
You can create multiple tasks per conversation all assignable to a single or a group of persons.
See More
Top
Pro
•••
It works
Nicely written software. Always works as you'd expect, beautifully designed, a classy piece of software.
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Top
Pro
•••
Multi-organizations
Supports multiple organizations with one user login.
See More
Top
Pro
•••
Offers read receipt
Know exactly if and when the recipients read your important email.
See More
Top
Pro
•••
Has emojis
See More
Top
Pro
•••
Gmail shortcuts
Supports Gmail shortcuts.
See More
Hide
See All
$0 - $15/M
Recommend
22
15
--
trengo
My Rec
ommendation
for
trengo
My Recommendation for
trengo
Hide
Get it
here
Recommend
2
--
Helpwise
My Rec
ommendation
for
Helpwise
My Recommendation for
Helpwise
All
4
Experiences
1
Pros
2
Cons
1
Top
Pro
•••
Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
See More
Top
Con
•••
Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of
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ColorfulUkanomitama's Experience
We have tried Front and Help Scout. Front is very expensive and getting a bit complex now. Help Scout has also become expensive as their prices have gone up significantly and also, their email threads are a bit confusing.
See More
Top
Pro
•••
Really easy to use
Simple UI and UX. Reminds me of Gmail.
See More
Hide
See All
$0 to $99/month for unlimited users
Recommend
1
--
Loop Email
My Rec
ommendation
for
Loop Email
My Recommendation for
Loop Email
Hide
FREE
Recommend
1
--
Keeping
My Rec
ommendation
for
Keeping
My Recommendation for
Keeping
Hide
$15-$49
Recommend
1
--
ClientFlow
My Rec
ommendation
for
ClientFlow
My Recommendation for
ClientFlow
All
8
Experiences
2
Pros
5
Specs
Top
Pro
•••
Approval requests
It allows you to send standardized approval requests to clients that they can approve or reject directly from their Inbox. You can also track pending approvals and set automated reminders to clients. This is extremely useful.
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Ankit Anand's Experience
Clientflow is the best shared inbox tool that I have used and I am used many of them. Not only its shared inbox tool that is very easy to use, but it also has makes client communication, approval and time tracking very easy. I highly recommend this product.
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Specs
Reminders:
snooze important conversations
Custom Branding:
Make client emails professional
Internal comments:
keep everyone in the loop
Approval request:
keep approvals on the record and track them
See All Specs
Top
Pro
•••
Pre-built templates
They have a bunch of pre-built message templates under categories such as status updates, feedback, etc. which they have put together very thoughtfully. You can you build your own customized templates. You can rely on these templates to send recurring emails to clients quickly.
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Abhinav M's Experience
I considered most web applications and browser extensions out there. In terms of the features, ClientFlow does go a long way. In fact, it goes one step further by adding a layer of client management on top of shared Inbox. With a full fledged in built task management module, ClientFlow will be great for you if you want to manage work on one platform.
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Top
Pro
•••
Client management
You can organize emails in client and project folders. This is extremely useful as you'll have all communication with a particular client at a single location.
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Top
Pro
•••
Cost of Product
The cost of product is relatively very low compared to its competitors
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Top
Pro
•••
User Interface (UI)
The UI of ClientFlow is very similar to gmail and you get used to it rather quickly.
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Hide
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$19/ user
Recommend
2
6
Don't see your favorite option? Add it.
--
Drag
My Rec
ommendation
for
Drag
My Recommendation for
Drag
$6 - $9 user / month
Recommend
7
--
DragApp.com
My Rec
ommendation
for
DragApp.com
My Recommendation for
DragApp.com
0
Recommend
16
1
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