When comparing Get Satisfaction vs Help Scout, the Slant community recommends Help Scout for most people. In the question“What are the best user support & feedback services?” Help Scout is ranked 6th while Get Satisfaction is ranked 11th. The most important reason people chose Help Scout is:
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
Pro Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Cons
Con Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.