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Pro Integrates with multiple services
$20 per user a month.
Pro Sophisticated reporting capabilities
Pro Allows setting up workflow automatization rules
Actions such as emailing, assigning tasks and updating fields can be set to automatically execute when set conditions are met.
Pro Can be accessed on any device
Zoho CRM is a cloud-based service, meaning it can be accessed from any device that has a browser and an internet connection.
Pro Ability to build forms that convert to leads
Zoho allows creating web forms that can automatically be turned into leads.
Pro Allows setting up automatization rules of a few business processes
Some business processes such as sending out emails can be automated based on set criteria.
Con Some components can be buggy
Con Poor customer support when it comes to complex problems
It can be difficult to explain complex problems to the support staff because of lacking english skills. And the support staff can be condescending.