The best book about designing for people. If you've ever been frustrated by a confusing parking meter, or a door than opens the wrong way then this book explains why. This book explains how the design of the things we use everyday can be improved.
Ranked in these QuestionsQuestion Ranking
Pro Cross discipline principles
This book isn't focused on recent trends or properties specific to a certain field, and thus applies to all design. It provides a broad view and allows focusing on the fundamental goals of the user experience, rather than being limited in scope.
Pro Focused on the user
Whatever that's being designed, for whatever purpose, it always has the same goal of being used by someone. This book is focused on that interaction and on why users make mistakes. These principles still apply directly to web design, when design leads users to make mistakes, it will ultimately drive users away.
Con Not specifically for web design
This book challenges the reader to think about the design of all objects, and their user-friendliness/usability. It is not specifically targeted towards web designers, but will help web designers think in a way that benefits users.