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HipChat is an application service provider that allows users to create and participate in chat rooms and send one-on-one messages with other people in a group-centric format.
SpecsUpdate
Pros
Pro Guest access
You can invite people to join conversations even if they don't have a HipChat account. HipChat will generate a link to share and the guest will only need to enter their name to join the conversation.
Pro Embeds files
Things like photos get automatically embedded in the chat thread once you upload them.
Pro Simple, easy to use
An intuitive, easy to overview interface listing both online and offline users.
Pro Cheap
Free with unlimited users, $2/user/month for voice + video calls, screencasts, full history retention and management. (Even enterprise feature like SAML)
Pro Powerful @mentions
You can ping people to get their attention even if they are not online by @mentioning them. Depending on how the person has set their account up it can be by notifications via in-app sounds, visual alerts, and even email, SMS, or mobile app push notifications.
Pro Available on Web, Mac, Windows, Linux, iOS, Android
You can access HipChat from pretty much every common platform. HipChat even allows chatting via SMS.
Cons
Con Non-synced notifications
Messages read on one client don't sync their status to another client.
Con Reliability of service has been weak
The reliability of the hosted HipChat service, particularly in the early days of version 4.x, has not been a strong suit.
Recommendations
Comments
See Product Page for "HipChat"
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