What are the best help desk software tools?

Question

CommunicationsQuality AssuranceProductivity

What are the best help desk software tools?

17

Options
Considered

24

User
Recs.

Aug 8, 2023

Last
Updated

14 Options Considered

Best help desk software tools	Price	Platforms	Technology
-- Zammad	Free / paid	Linux, Docker	Ruby
-- Desk365	0	-	-
-- Uvdesk- A cloud-based help desk software	Free / paid	Windows, Linux	PHP
-- Jira Service Desk	-	-	-
-- Spiceworks	Free	Windows, Web, Android	-

See Full List

Desk365

Trengo

Built By the Slant team

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4.7 star rating

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score 3 · Answer 1

Zammad

Top Pro

GitHub and Gitlab integrations

GitHub and Gitlab integrations. See More

RickZeeland's Experience

Open source help desk built with Rails, manage customer communication via telephone, facebook, twitter, chat and e-mails. While some consider Zammad an alternative to Jira, it is actually meant less for project planning and more for communication. See More

Specs

Platforms:Linux, Docker

Technology:Ruby

Top Pro

Free and open source

The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications. See More

See All

score 4 · Answer 2

Uvdesk- A cloud-based help desk software

Top Pro

Lots of instantiations and features

Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless See More

Specs

Platforms:Windows, Linux

Technology:PHP

Top Pro

Cheap helpdesk system

This is a quite awesome helpdesk system with features like knowledge, social integration, custom fields. See More

See All

score 1 · Answer 3

Jira Service Desk

score 1 · Answer 4

Spiceworks

Top Con

Ads

As Spiceworks is free, it shows ads to generate income. See More

Top Pro

Online or self-hosted

Specs

Platforms:Windows, Web, Android

See All

score 1 · Answer 5

Combodo iTop

Top Pro

Free version

RickZeeland's Experience

iTop is an ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT. Available in an open-source version. See More

Specs

Platforms:Windows, Linux, Web

Technology:PHP

Top Pro

Self-Hosted

Can be self-hosted. See More

See All

score 1 · Answer 6

GLPI

Top Pro

Free version

RickZeeland's Experience

GLPI (Gestionnaire Libre de Parc Informatique) is free Asset and IT Management Software, that is available in an open-source version. See More

Specs

Platforms:Windows, Linux, Mac, Web

Technology:PHP

Top Pro

Self-Hosted or Hosted

Top Pro

Plugins

Many plugins available. See More

See All

score 1 · Answer 7

Cayzu

All

1

Specs

Platforms:Windows, Web, Mobile

score 1 · Answer 8

Helpy.io

Top Pro

Cloud or self-hosted

Specs

Platforms:Windows, Linux, Mac, Mobile

Technology:Ruby

score 3 · Answer 9

Vision Helpdesk

Top Pro

Offers both SaaS and On Premises versions

Their SaaS license is available at different locations like USA, UK, EU and India. See More

Sam Ryder's Experience

Using Vision helpdesk software since 2010 great fantastic product with some very good features See More

score 1 · Answer 10

LiveAgent

Top Pro

24/7 Customer support

liveagent's Experience

Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. See More

Specs

Platforms:Web, Mobile

Top Pro

Many features

See All

score 1 · Answer 11

HelpDesk

HappyWurrukatte's Experience

Realy easy to use the app with great navigation. It simplified our workflow. Great support for internal communication in teams (we work in 4). See More

Answer 12

ManageEngine ServiceDesk Plus

Top Pro

Lots of free enterprise integrations

Which are also confusing. See More

Top Con

Does not keep it simple

Does not do any particular thing well, but does a lot of confusing, often too complicated to use things. See More

JollyEingana's Experience

unpleasant. See More

See All

Answer 13

14 Options Considered

My Recommendation for Zammad

My Recommendation for Zammad

GitHub and Gitlab integrations

Free and open source

My Recommendation for Desk365

My Recommendation for Desk365

My Recommendation for Uvdesk- A cloud-based help desk software

My Recommendation for Uvdesk- A cloud-based help desk software

Lots of instantiations and features

Cheap helpdesk system

My Recommendation for Jira Service Desk

My Recommendation for Jira Service Desk

My Recommendation for Spiceworks

My Recommendation for Spiceworks

Ads

Online or self-hosted

My Recommendation for Combodo iTop

My Recommendation for Combodo iTop

Free version

Self-Hosted

My Recommendation for GLPI

My Recommendation for GLPI

Free version

Self-Hosted or Hosted

Plugins

My Recommendation for Cayzu

My Recommendation for Cayzu

My Recommendation for Helpy.io

My Recommendation for Helpy.io

Cloud or self-hosted

My Recommendation for Vision Helpdesk

My Recommendation for Vision Helpdesk

Offers both SaaS and On Premises versions

My Recommendation for Trengo

My Recommendation for Trengo

My Recommendation for LiveAgent

My Recommendation for LiveAgent

24/7 Customer support

Many features

My Recommendation for HelpDesk

My Recommendation for HelpDesk

My Recommendation for ManageEngine ServiceDesk Plus

My Recommendation for ManageEngine ServiceDesk Plus

Lots of free enterprise integrations

Does not keep it simple

Don't see your favorite option? Add it.

My Recommendation for itop

My Recommendation for itop

My Recommendation for UseResponse

My Recommendation for UseResponse

My Recommendation for ProProfs Help Desk

My Recommendation for ProProfs Help Desk

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