Con Support doesn't have access to logs
Log access is an enterprise feature and priced at the "contact us" level. So when an error code is returned to the user that wasn't returned from your app, debugging this is impossible at the pro level. Unfortunately these logs aren't available to support personnel either so they have no way of tracking/validating issues.
Con Practices Man-in-the-Middle certificate forgery
Https ("secure") comunications with sites using CloudFlare are intercepted at their servers, decrypted and recrypted with CloudFlare's certificates. This poses huge problem with what users perceive as safe communication - browsers fail to display notice about MitM taking place.