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I run several RocketChat instances and have had very good experiences with both desktop and mobile apps. The newer Rocket.Chat+ app on Android works well for me (and I'm using it with 6 separate instances). Video Conferencing, although promising, still has a pretty dodgy user experience... seems like a very alpha feature ... See More
Sending anything besides text is not easy or intuitive and depends on the client. You can't send files to a channel and sending files between two users requires making sure that both have dcc (or xdcc for larger files) set up and enabled in their respective clients. There are no link previews and files aren't kept track of. See More
Many server side scripts can be implemented for Bots, and other command activated and automatic control of channels and users, and authority. It is also possible to use scripts to mute the channel for announcements, screen messages for abusive language and kicking abusive users from the channel as a punishment, or handling moderators, sub operators. See More
The features are not discoverable the way they are in other apps and services. You will need at least basic knowledge of IRC commands, and you will need to read through documentation of your client to find to if certain actions are possible and how to perform them. See More