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Specs
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Pros
Pro Ability to effectively organize and monitor your active workload offering huge benefits in terms of ticket throughput and resolution time
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Cons
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Recommendations
UVdesk
Recommended 7 years ago
Pro
Providing 24×7 customer support facilityPro
E-mail fetch in support facility to UVdesk systemPro
Ability to effectively organize and monitor your active workload offering huge benefits in terms of ticket throughput and resolution timePro
Allows admin to create agents and assign them to a group