Here’s the Deal
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When comparing Backlog vs FogBugz, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 6th while Backlog is ranked 12th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
PlatformsWeb, Android, iOS
GitYes
SVNYes
PlatformsWindows, Linux, Web
Ranked in these QuestionsQuestion Ranking
Common Questions
Other Questions
Pros
Pro Free for up to 10 users
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Cons
No cons yet!
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.