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I run an accounting software company, so this is—by far—my busiest time of year. And that means I get to start out a lot of customer support replies with this: “SORRY FOR THE DELAYED RESPONSE” I have been using Charm —currently in alpha!—for the past 3-4 weeks. It's totally changed the way I handle my customer support. And even though there's a few bugs and rough edges, I still feel much more relaxed and in control of my business. See More