Introducing
The Slant team built an AI & it’s awesome
Find the best product instantly
Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
Add to Brave
Add to Safari
Try it now
4.7 star rating
0
Log in
•
Sign up
Add Question
Follow
Email
Issue tracking
What is the best email support ticket system?
7
Options
Considered
10
User
Recs.
Nov 12, 2020
Last
Updated
Related Questions
Activity
Here’s the Deal
Slant is powered by a community that helps you make informed decisions. Tell us what you’re passionate about to get your personalized feed and help others.
Let's go!
Have feedback or ideas?
Join our community
on Discord
Ad
7
Options
Considered
Best email support ticket system
Price
Platforms
Git
--
UserEcho
Paid
Web, Mobile
-
--
Zendesk
Paid
Web, Mobile
-
--
Backlog
Free / paid
Web, Android, iOS
Yes
--
osTicket
Free / paid
-
-
--
Charm
-
-
-
See Full List
--
UserEcho
My Rec
ommendation
for
UserEcho
My Recommendation for
UserEcho
Add Video or Image
All
2
Pros
1
Specs
Top
Pro
•••
Actively developed
Features are constantly being updated and new features added.
See More
Specs
Platforms:
Web, Mobile
Hide
Paid
Recommend
1
--
Zendesk
My Rec
ommendation
for
Zendesk
My Recommendation for
Zendesk
Add Video or Image
All
4
Experiences
1
Pros
1
Cons
1
Specs
Top
Con
•••
High learning curve
Zendesk is one of the more complex options and can take some time to learn.
See More
Top
Pro
•••
Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
See More
liweihua's Experience
We have used the Zendesk SDK on both iOS and Android, it really has a lot of convenience.
See More
Specs
Platforms:
Web, Mobile
Hide
See All
Paid
Recommend
1
1
--
Backlog
My Rec
ommendation
for
Backlog
My Recommendation for
Backlog
Add Video or Image
All
1
Specs
Specs
Platforms:
Web, Android, iOS
Git:
Yes
SVN:
Yes
Hide
Free / paid
Recommend
1
--
osTicket
My Rec
ommendation
for
osTicket
My Recommendation for
osTicket
Add Video or Image
Hide
Free / paid
Recommend
2
--
Charm
My Rec
ommendation
for
Charm
My Recommendation for
Charm
Add Video or Image
All
4
Experiences
1
Pros
2
Cons
1
Top
Pro
•••
Best looking widget
See More
Top
Con
•••
Still in beta / invite-only
See More
PhilosophicalKarpos's Experience
I run an accounting software company, so this is—by far—my busiest time of year. And that means I get to start out a lot of customer support replies with this: “SORRY FOR THE DELAYED RESPONSE” I have been using Charm —currently in alpha!—for the past 3-4 weeks. It's totally changed the way I handle my customer support. And even though there's a few bugs and rough edges, I still feel much more relaxed and in control of my business.
See More
Top
Pro
•••
Easy to respond to tickets quickly
See More
Hide
See All
Get it
here
Recommend
2
--
Plumm
My Rec
ommendation
for
Plumm
My Recommendation for
Plumm
Add Video or Image
All
1
Experiences
1
Wiktor Sierocinski's Experience
Very easy to use
See More
Hide
Paid
Recommend
1
--
OTRS
My Rec
ommendation
for
OTRS
My Recommendation for
OTRS
Add Video or Image
All
1
Cons
1
Top
Con
•••
Bad overall user experience.
See More
Hide
Get it
here
Recommend
1
Don't see your favorite option? Add it.
I Recommend...
Built By the Slant team
Find the best product instantly.
4.7 star rating
Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
Add to Brave
Add to Safari
Try it now - it's free
One sec!
Are you sure that you want to abandon your hard work?
Delete Work
Continue working
{}
undefined
url next
price drop