When comparing Viber vs Matrix, the Slant community recommends Matrix for most people. In the question“What is the best chat software?” Matrix is ranked 1st while Viber is ranked 13th. The most important reason people chose Matrix is:
Matrix is an open standard, defining simple HTTP APIs so that devs can easily write their own clients, bots, bridges or servers. You're not locked into a specific set of implementations.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Desktop apps allow texting, calling and enables transferring calls between devices
Viber has native apps for both Windows and Mac that allow you to send and receive messages from your desktop. You can also use the desktop to make and receive calls. Synchronizes between all devices you are using Viber on. Allows transferring calls between devices.
Pro Supports voice calls
Viber has really well implemented voice tech. It has comparable quality to Skype and you can even tranfer calls from your phone to your desktop seamlessly.
Pro Completely free
Viber uses data connection and the app is free.
Pro Clean interface
The interface is simple, functional and intuitive.
Pro See who of your contacts is using Viber quickly
Viber is tied to your phone number so it can quickly see who else in your contacts list is using the application.
Pro Android Wear support
Viber includes Android Wear support on Android 4.3 or higher and Viber 5.3 or higher.
Pro Same protocol as used in Signal
Viber's protocol uses the same concepts of the "double ratchet" protocol used in Open Whisper Systems Signal application.
Pro Public chats
It's possible to be a fly on the wall on other group or one-to-one chats that have been opened up to the public. These public chats are often promotional chats with celebrities.
Pro Supports video calling over WiFi and data.
Can call friends using voice or video options.
Pro Combines cellular and data messaging
This has an advantage in that if you text someone who uses Viber it will be free, if not it will just revert to SMS. This means you can replace your standard messaging app with Viber as well.
Pro Keys only on device
Starting with Viber 6.0 the encryption keys are stored only on the clients themselves, not even Viber itself has access to them.
Pro No need to create an account or add contacts
One of the best things about Viber is how it handles setup and sending messages. Viber uses your existing number as your ID, so you don't need to create a separate Viber account.
Pro Supports 200 person group chat
Viber allows creating groups of up to 200 people on the Android version of Viber. It also has a cool "smart notifications" feature to prevent being overwhelmed with notifications if a lot of people are active in a chat group.
Pro Insight and well documented encryption
Viber has made a documentation available, explaining in great details their encryption system and giving good insight on how it works.
Pro Built on an open standard
Matrix is an open standard, defining simple HTTP APIs so that devs can easily write their own clients, bots, bridges or servers. You're not locked into a specific set of implementations.
Pro Bridges other networks into a single decentralised network
Matrix has bridges to IRC (freenode, moznet, oftc, snoonet etc), Slack, Gitter, Rocket.Chat, XMPP, SMS, SIP and others. The point is to 'matrix' all the different networks out there into one single decentralised network.
Pro Has an easy to use client called Riot
Riot.im is the easiest way to use Matrix, with great clients for Web, iOS and Android (and Fdroid).
Pro Does not require a centralized server to establish a connection between two users
Matrix is decentralized, there's no one central point that the information goes through and so no once central point of failure or control.
Pro Matrix prioritizes direct messaging with people the same as Slack-style groups
Matrix aims to "provide an analogous ecosystem to email - one where you can communicate with pretty much anyone, without caring what app or server they are using" using a neutral identity system.
Pro Supports different kinds of communication
Matrix is designed to support Instant Messaging, VoIP/WebRTC signalling (voice and video) and Internet of Things communication.
Pro Has an app store for 3rd party integrations & bots
Riot.im includes an app store with integrations for Github, JIRA, Jenkins, Giphy etc - and anyone can add more via Matrix.
Pro Offers choice of clients
Which can be found here.
Pro Maintains full conversation history
Pro Has an active community behind it
Pro Can be integrated with existing communication services
Matrix is designed to support Instant Messaging, VoIP/WebRTC signalling and Internet of Things communication and allows cross-communication between those services. Meaning one person could be using IRC and another Slack for IMs, or one person could be using Skype and another Google Hangouts for videoconferencing.
Pro End-to-end encryption
Matrix features end-to-end encrypted chats which are syncronized accross all your devices.
E2E is implemented in the matrix-js-sdk library and Riot.im client.
Cons
Con The company evades U. S. tax
The company uses the common practice of tax haven addresses in order to avoid paying US taxes despite being registered in Delaware.
Con Proprietary Software
Not Open Source.
Con No web client
You cannot login from the web to send and receive messages.
Con Constantly on
Need apps like Greenify to stop it from being constantly on and active, even if you don't use it.
Con Constant reminders of messages
If you don't check your messages (say your in a group chat and simply don't check all of them), it will flood your notifications.
Con Doesn't sync well
Sync awfully between Phone and PC clients.
Con Keys cannot be checked automatically
You cannot automatically check keys of your recipients. Only manually.