When comparing EngageBay vs SugarCRM, the Slant community recommends SugarCRM for most people. In the question“What is the best CRM?” SugarCRM is ranked 1st while EngageBay is ranked 4th. The most important reason people chose SugarCRM is:
Unlike other CRMs, Sugar allows you to create, edit, and modify virtually any feature to make it work with your workflow.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Everything a business needs is incorporated in a single platform.
Pro Affordable
Pro Best Support
Pro It is very simple
Pro Free On-boarding :)
I saved lot of time with the on-boarding session with the account manager. Thanks to Andy :)
Pro Integrates flawlessly with the other apps
You can use Twilio for call and SMS and SendGrid as the mail server and see engageBay working flawlessly with them.
Pro Extremely customizable
Unlike other CRMs, Sugar allows you to create, edit, and modify virtually any feature to make it work with your workflow.
Pro Users can easily send reports in the email from within Sugar CRM.
This means that you can share the data without having to give access to Sugar CRM reporting section to everyone in the team who needs these reports to work on the marketing strategy.
Pro Creating reports in SugarCRM is extremely easy
If the user knows what information they would like to review, they can rely on themselves to create the comprehensive report.
Cons
Con Sugar CRM offers provision for online queries but reports are still not made available for all inquiries.
From article https://www.romexsoft.com/blog/develop-crm-system