When comparing ActiveCampaign vs Zoho CRM, the Slant community recommends Zoho CRM for most people. In the question“What is the best CRM for small business?” Zoho CRM is ranked 3rd while ActiveCampaign is ranked 5th. The most important reason people chose Zoho CRM is:
Zoho CRM [integrates](https://www.zoho.com/crm/integration/) with MailChimp, SimplyCast, Wufoo, their own suite of apps and many other services.
Ranked in these QuestionsQuestion Ranking
Pro Drag and drop interface
All triggers, conditions, and actions are handled by a simple drag and drop interface.
Pro Great templates
This service comes with tons of beautiful email templates that are easy to work with and automatically tracked.
Pro Integrates with multiple services
Zoho CRM integrates with MailChimp, SimplyCast, Wufoo, their own suite of apps and many other services.
$20 per user a month.
Pro Sophisticated reporting capabilities
Pro Can be accessed on any device
Zoho CRM is a cloud-based service, meaning it can be accessed from any device that has a browser and an internet connection.
Pro Allows setting up automatization rules of a few business processes
Some business processes such as sending out emails can be automated based on set criteria.
Pro Ability to build forms that convert to leads
Zoho allows creating web forms that can automatically be turned into leads.
Pro Allows setting up workflow automatization rules
Actions such as emailing, assigning tasks and updating fields can be set to automatically execute when set conditions are met.
Con Huge learning curve
While many of the automations are easy to implement, the initial setup is a pretty big undertaking.
Con Some components can be buggy
Con Poor customer support when it comes to complex problems
It can be difficult to explain complex problems to the support staff because of lacking english skills. And the support staff can be condescending.