Slant community chat on DiscoursePro Offers analytics
You have access to analytics with the Premium and Enterprise accounts. You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more. This...
Pro See when a team member is responding to a message
When a team member is typing a response to a message, it will display that "__ is currently responding". It keeps your team from sending out two replies to the same message.
Pro Answer all forms of communication in one place
Front is multi-channel, so you're not limited to only responding to emails. Twitter, Facebook, chat messages and more can all be responded to from the same place.
Con Quite expensive
The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams. They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the...
Con No auto-import of email history
In order to import your email history to Front, you have to send the Front team an email requesting that they do the import for you. Here is more about the process.
Pro Currently free (only while in beta)
If you sign up while Zendesk Inbox is in beta, the product is free for an unlimited number of users.
Pro Easily see what else a user has emailed you about
The "More from..." link lets you see what other correspondence you or your team has had with that user, without having to do a search.
Con Attachments not included
Zendesk updated the UI for Inbox late 2016 and removed the ability to include attachments in email. The email does not even show you that attachments were included with the email until you open the email on the Inbox website.
Con In beta
It was released in September 2014, but still remains in beta. It may be more unpredictable than a stable release.
Pro Secure data
Protected by biometric locks and 24-hour surveillance.
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Pro Works with all email providers
Helpmonks works by forwarding emails to the platform, so it doesn't matter what email service you are using.
Pro Can be self-hosted
One of the few shared inbox tools that allows you to host on your own server.
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Con Only works with gmail
Hiver is an extension that only works on Gmail.
Pro Live collaborative draft editor
In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor.
Pro Is a fully functional email client
The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com). It’s important because the collaborative part of Missive becomes useful when users consume all of their...
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