What is the best shared inbox?

Question

21

Options
Considered

162

User
Recs.

May 2, 2020

Last
Updated

Here’s the Deal

17 Options Considered

Best shared inbox	Price	price	Reminders
-- Gmelius	$9.00+/MONTH	-	-
-- Front	$12-29/user	-	-
-- Freshdesk	-	-	-
-- Drag App	$6 or $9	-	-
-- Helpmonks	$9/Mailbox	-	-

See Full List

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score 13 · Answer 1

Gmelius

Top Pro

All-In-One

Everything is From the Inbox and it makes it so easy to use. No Needs to have thousands of Apps open on my Desktop. See More

Top Con

Was going to say no Mobile app but they now have both iOS & Android

EG's Experience

The best solution to empower your Gmail. The basic features like tracking, scheduling, notes, and templates - to keep it simple. But more extensive features like automation and kanban boards if you need them. See More

Top Pro

We tried all, and Gmelius is for us the best and easiest to use shared inbox on the market.

Team of 98 people. See More

AC's Experience

I've spent so many hours balancing my time through various inboxes. But now with Gmelius Shared Inbox, I can finally have a clear eye on what's happening on my Gmail accounts. I love Gmelius Templates and the new sequences, I don't know how I'll manage my life without Gmelius now! See More

Top Pro

Very customisable

All the UI changes can be manually disabled/enabled. Gives you a lot of control over how Gmail looks and feels. See More

See All

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score 12 · Answer 2

Front

Top Pro

Offers analytics

You have access to analytics with the Premium and Enterprise accounts. You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more. This gives you a more complete list of what analytics are provided. See More

Top Con

Quite expensive

The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams. They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the new rates are going to be $22 - $49 per user, per month! You can see the pricing here. See More

Top Pro

See when a team member is responding to a message

When a team member is typing a response to a message, it will display that "____ is currently responding". It keeps your team from sending out two replies to the same message. See More

Top Con

Auto-import of email history (for some email providers)

As of April 20, 2018, Front automatically imports the most recent 10,000 emails when you connect a Gmail account. Here's more information: https://community.frontapp.com/t/m26p1t/how-to-import-your-email-inbox-history In order to import your email history to Front from Outlook, Google Groups, or other email providers, you have to send the Front team an email requesting that they do the import for you. Here is more about the process. See More

Top Pro

Answer all forms of communication in one place

Front is multi-channel, so you're not limited to only responding to emails. Twitter, Facebook, chat messages and more can all be responded to from the same place. See More

Top Pro

The free trial doesn't require a credit card

Front offers a no obligation 14 day free trial that doesn't require a credit card. See More

Top Pro

Highly functioning rule automation

Enables automation of email assignments, message routing, and many other functions to speed up workflows. See More

Top Pro

Friendly API for developing custom plugins

Great API documentation enables companies to build their own custom plugin. Allowing their teams to leverage the data they already have access to. See More

See All

score 4 · Answer 3

Freshdesk

Top Pro

Pay-as-you-go service

Top Pro

Secure data

Protected by biometric locks and 24-hour surveillance. See More

score 4 · Answer 4

Drag App

Top Con

No mobile solution yet

They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app. See More

Top Pro

Inside Gmail

For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox. See More

Zinha64 's Experience

We are a customer support team of 5 people. We used to use another Helpdesk software but thought it was too overwhelming for our small team, so decided to try Drag because it was in Gmail. The UI is really great and we save a lot of time closing tickets from Gmail instead of needing to move back and forth between our inbox and an external app. Highly recommended! See More

Top Pro

Shared Kanban boards

Visual UI turning Gmail into kanban boards where you can drag and drop emails across. See More

Maya Werneck's Experience

I've been using Drag with my team and it's been amazing. Drag it's easy to manage because has the same Gmail experience. I organize all my sales and customer support pipeline with Drag shared board having my team collaborating together. I also use Drag for my personal inbox because I love it! See More

Top Pro

Real time Emails

The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space See More

Top Pro

Tasks in inbox

Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management. See More

Top Pro

Easy delegation emails with assign feature

Top Pro

Easy drag and drog email through boards

See All

score 8 · Answer 5

Helpmonks

Top Pro

Works with all email providers

Helpmonks works by forwarding emails to the platform, so it doesn't matter what email service you are using. See More

Top Pro

Only solution without a user limit

Great for any organization as there are no user limit. See More

Top Pro

Can be self-hosted

One of the few shared inbox tools that allows you to host on your own server. See More

Top Pro

Leave comments on emails

You can leave internal comments on emails that won't be seen by the client. Really helpful if you need to clarify with another team member before responding. See More

Top Pro

Free for open source (excluding commercial) and non-profits

If you have an open source project or a non-profit company, you may qualify for a free subscription. You can read more about it here. See More

See All

score 11 · Answer 6

Hiver

Top Pro

Low learning curve

It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself. See More

Top Con

Only works with Gmail

Hiver is an extension that only works on Gmail. See More

SkillfulSoteria's Experience

Extremely easy to set up and use. Works within Gmail and is affordable for fast-growing teams. See More

Top Pro

Hiver is built within Gmail

Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface. See More

Christine's Experience

Hiver is amazing when it comes to team collaboration on shared inboxes. I was able to easily set it up for my team within minutes. The best part is that I can access my personal inbox and my shared inboxes from the same place. I'm also able to keep track of what my entire team is doing. See More

Top Pro

One-click task delegation

Can delegate emails as tasks in a single click to any member of the shared inbox. See More

StudiousFutsunushi's Experience

It's easy to use and takes only a few minutes to setup. I can manage shared inboxes right from Gmail and always have a bird's eye view of who is working on what in my team. See More

HonestKinichAhau's Experience

I got my team onboarded on Hiver in just a few minutes. It's easy to use, and works right out of Gmail. I don't have to use Google Groups. I can easily delegate emails, track what everyone is doing and also view real-time analytics to gauge team performance. See More

See All

score 1 · Answer 7

UserEcho

Top Pro

SPAM protection

Top Pro

Very supportive team behind the product

score 11 · Answer 8

Outpost

Top Pro

Assign a teammate

Loop in the right people without copying and forwarding. See More

Top Pro

Shared drafts

Ensure every email is on point. See More

Top Pro

Internal private notes

Collaborate with your team before hitting send. See More

Top Pro

Message templates

Answer common questions twice as fast. See More

Top Pro

Free Trial

Top Pro

Unlimited mailboxes

Top Pro

Collision alerts

While a team member is editing a draft, the conversation will be locked so team members aren't stepping on each other's toes. See More

Top Pro

Email routing rules

Based on your set conditions, you can automatically assign, archive, or even reply with a template to incoming emails. See More

Top Pro

Response Time Analytics

View your team's average response times by mailbox and custom date ranges. See More

See All

score 7 · Answer 9

Zendesk Inbox

Top Con

Now rebranded as "support" with focus on ticketing

"Unfortunately, we are no longer accepting new sign-ups for this beta. Feel free to sign up for Support on the Essential plan as that should cover your email needs" https://twitter.com/Zendesk/status/1018943830324862976 See More

Top Pro

Currently free (only while in beta)

If you sign up while Zendesk Inbox is in beta, the product is free for an unlimited number of users. See More

Top Con

In beta

It was released in September 2014, but still remains in beta. It may be more unpredictable than a stable release. See More

Top Pro

Easily see what else a user has emailed you about

The "More from..." link lets you see what other correspondence you or your team has had with that user, without having to do a search. See More

Top Con

Attachments not included

Zendesk updated the UI for Inbox late 2016 and removed the ability to include attachments in email. The email does not even show you that attachments were included with the email until you open the email on the Inbox website. See More

Top Pro

You can @mention your team members in notes

When writing internal team notes, you can @mention a team member to get their attention when they are needed. See More

See All

score 19 · Answer 10

Missive

Top Pro

Live collaborative draft editor

In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor. See More

Top Con

No option to add words to spellcheck dictionary on Windows

Incredibly frustrating to see the name of your company constantly underlined in red, with no way to fix it. See More

ConsiderateDamasen's Experience

Im a General Manager of a Hotel and use this for my teams. This is best for companies that can't ditch email, like a hotel. Puts chat right below an email which is perfect. Jeff See More

Top Pro

Is a fully functional email client

The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com). It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner. See More

Top Pro

Multi-organizations

Supports multiple organizations with one user login. See More

Top Pro

Team chat

Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk. See More

Top Pro

Unified inbox

Merge all email accounts in one unified inbox. See More

Top Pro

Offers read receipt

Know exactly if and when the recipients read your important email. See More

Top Pro

It works

Nicely written software. Always works as you'd expect, beautifully designed, a classy piece of software. See More

Top Pro

Has emojis

Top Pro

Tasks

You can create multiple tasks per conversation all assignable to a single or a group of persons. See More

Top Pro

Gmail shortcuts

Supports Gmail shortcuts. See More

See All

score 1 · Answer 11

trengo

Add Video or Image

score 2 · Answer 12

SharedBox

Top Pro

Supports IMAP, Yahoo, Outlook and Gmail

SharedBox gives users a free @in.sharedbox.app email that mails can be forwarded to OR you can bring your own custom email See More

Specs

price:$19

Top Pro

Works directly in Slack

SharedBox forwards incoming emails to chosen channel in Slack and the emails can directly be replied in Slack as well. For teams that already use Slack for communication, it makes it easy to collaborate on emails within a product their conversation already happen in. See More

See All

score 1 · Answer 13

Helpwise

Top Pro

Fixed Pricing

They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month. See More

Top Con

Mobile Apps will launch next month

Mobile apps are launching next month so that's the only con I can think of See More

ColorfulUkanomitama's Experience

We have tried Front and Help Scout. Front is very expensive and getting a bit complex now. Help Scout has also become expensive as their prices have gone up significantly and also, their email threads are a bit confusing. See More

Top Pro

Really easy to use

Simple UI and UX. Reminds me of Gmail. See More

See All

Answer 14

Help Scout

Add Video or Image

Answer 15

Keeping

Add Video or Image

score 2 · Answer 16

ClientFlow

Top Pro

Approval requests

It allows you to send standardized approval requests to clients that they can approve or reject directly from their Inbox. You can also track pending approvals and set automated reminders to clients. This is extremely useful. See More

Ankit Anand's Experience

Clientflow is the best shared inbox tool that I have used and I am used many of them. Not only its shared inbox tool that is very easy to use, but it also has makes client communication, approval and time tracking very easy. I highly recommend this product. See More

Specs

Reminders:snooze important conversations

Custom Branding:Make client emails professional

Forwarding:Manage Google group emails

Gmail Integrations:Connect you gmail account

See All Specs

Top Pro

Pre-built templates

They have a bunch of pre-built message templates under categories such as status updates, feedback, etc. which they have put together very thoughtfully. You can you build your own customized templates. You can rely on these templates to send recurring emails to clients quickly. See More

Abhinav M's Experience

I considered most web applications and browser extensions out there. In terms of the features, ClientFlow does go a long way. In fact, it goes one step further by adding a layer of client management on top of shared Inbox. With a full fledged in built task management module, ClientFlow will be great for you if you want to manage work on one platform. See More

Top Pro

Client management

You can organize emails in client and project folders. This is extremely useful as you'll have all communication with a particular client at a single location. See More

Top Pro

Cost of Product

The cost of product is relatively very low compared to its competitors See More

Top Pro

User Interface (UI)

The UI of ClientFlow is very similar to gmail and you get used to it rather quickly. See More

See All

score 7 · Answer 17

17 Options Considered

My Recommendation for Gmelius

My Recommendation for Gmelius

All-In-One

Was going to say no Mobile app but they now have both iOS & Android

We tried all, and Gmelius is for us the best and easiest to use shared inbox on the market.

Very customisable

My Recommendation for Front

My Recommendation for Front

Offers analytics

Quite expensive

See when a team member is responding to a message

Auto-import of email history (for some email providers)

Answer all forms of communication in one place

The free trial doesn't require a credit card

Highly functioning rule automation

Friendly API for developing custom plugins

My Recommendation for Freshdesk

My Recommendation for Freshdesk

Pay-as-you-go service

Secure data

My Recommendation for Drag App

My Recommendation for Drag App

No mobile solution yet

Inside Gmail

Shared Kanban boards

Real time Emails

Tasks in inbox

Easy delegation emails with assign feature

Easy drag and drog email through boards

My Recommendation for Helpmonks

My Recommendation for Helpmonks

Works with all email providers

Only solution without a user limit

Can be self-hosted

Leave comments on emails

Free for open source (excluding commercial) and non-profits

My Recommendation for Hiver

My Recommendation for Hiver

Low learning curve

Only works with Gmail

Hiver is built within Gmail

One-click task delegation

My Recommendation for UserEcho

My Recommendation for UserEcho

SPAM protection

Very supportive team behind the product

My Recommendation for Outpost

My Recommendation for Outpost

Assign a teammate

Shared drafts

Internal private notes

Message templates

Free Trial

Unlimited mailboxes

Collision alerts

Email routing rules

Response Time Analytics

My Recommendation for Zendesk Inbox

My Recommendation for Zendesk Inbox

Now rebranded as "support" with focus on ticketing

Currently free (only while in beta)

In beta

Easily see what else a user has emailed you about

Attachments not included

You can @mention your team members in notes

My Recommendation for Missive

My Recommendation for Missive

Live collaborative draft editor

No option to add words to spellcheck dictionary on Windows

Is a fully functional email client

Multi-organizations

Team chat

Unified inbox

Offers read receipt

It works

Has emojis

Tasks

Gmail shortcuts

My Recommendation for trengo