What is the best shared inbox?

11

Options
Considered

54

User
Recs.

Sep 7, 2018

Last
Updated

Here’s the Deal

11 Options Considered

Best shared inbox	Price	Reminders	Assign emails
-- Front	$12-29/user	–	–
-- Zendesk Inbox	$0	–	–
-- Helpmonks	$9/Mailbox	–	–
-- SharedBox	0	–	–
-- Freshdesk	-	–	–

Front

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Top Pro

Offers analytics

You have access to analytics with the Premium and Enterprise accounts. You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more. This gives you a more complete list of what analytics are provided. See More

Top Con

Quite expensive

The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams. They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the new rates are going to be $22 - $49 per user, per month! You can see the pricing here. See More

Top Pro

See when a team member is responding to a message

When a team member is typing a response to a message, it will display that "____ is currently responding". It keeps your team from sending out two replies to the same message. See More

Top Con

Auto-import of email history (for some email providers)

As of April 20, 2018, Front automatically imports the most recent 10,000 emails when you connect a Gmail account. Here's more information: https://community.frontapp.com/t/m26p1t/how-to-import-your-email-inbox-history In order to import your email history to Front from Outlook, Google Groups, or other email providers, you have to send the Front team an email requesting that they do the import for you. Here is more about the process. See More

Top Pro

Highly functioning rule automation

Enables automation of email assignments, message routing, and many other functions to speed up workflows. See More

Top Pro

Friendly API for developing custom plugins

Great API documentation enables companies to build their own custom plugin. Allowing their teams to leverage the data they already have access to. See More

Top Pro

Answer all forms of communication in one place

Front is multi-channel, so you're not limited to only responding to emails. Twitter, Facebook, chat messages and more can all be responded to from the same place. See More

Top Pro

The free trial doesn't require a credit card

Front offers a no obligation 14 day free trial that doesn't require a credit card. See More

Zendesk Inbox

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Top Con

Now rebranded as "support" with focus on ticketing

"Unfortunately, we are no longer accepting new sign-ups for this beta. Feel free to sign up for Support on the Essential plan as that should cover your email needs" https://twitter.com/Zendesk/status/1018943830324862976 See More

Top Pro

Currently free (only while in beta)

If you sign up while Zendesk Inbox is in beta, the product is free for an unlimited number of users. See More

Top Con

Attachments not included

Zendesk updated the UI for Inbox late 2016 and removed the ability to include attachments in email. The email does not even show you that attachments were included with the email until you open the email on the Inbox website. See More

Top Pro

Easily see what else a user has emailed you about

The "More from..." link lets you see what other correspondence you or your team has had with that user, without having to do a search. See More

Top Con

In beta

It was released in September 2014, but still remains in beta. It may be more unpredictable than a stable release. See More

Top Pro

You can @mention your team members in notes

When writing internal team notes, you can @mention a team member to get their attention when they are needed. See More

Helpmonks

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Top Pro

Works with all email providers

Helpmonks works by forwarding emails to the platform, so it doesn't matter what email service you are using. See More

Top Pro

Can be self-hosted

One of the few shared inbox tools that allows you to host on your own server. See More

Top Pro

Leave comments on emails

You can leave internal comments on emails that won't be seen by the client. Really helpful if you need to clarify with another team member before responding. See More

Top Pro

Free for open source (excluding commercial) and non-profits

If you have an open source project or a non-profit company, you may qualify for a free subscription. You can read more about it here. See More

Top Pro

Only solution without a user limit

Great for any organization as there are no user limit. See More

SharedBox

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Top Pro

Works directly in Slack

SharedBox forwards incoming emails to chosen channel in Slack and the emails can directly be replied in Slack as well. For teams that already use Slack for communication, it makes it easy to collaborate on emails within a product their conversation already happen in. See More

Drag Team

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Top Pro

Integrates seamlessly to Gmail

Drag doesn't intrude in the users inbox experiences, integrating seamlessly to Gmail. No training needed, Drag is intuitive and simple, just as any shared inbox needs to be. The idea of being able to manage your team workflow right from inside our own inbox is also very convenient. See More

Duda Bardavid's Experience

Disclaimer: I'm a co-founder of Drag. As a previous user of multiple productivity apps, I used to feel the pain of jumping back and forth between multiple applications, whereas now my team and I can share emails and manage everything from one single place, in Gmail. See More

Top Pro

Centralizes team workflow into one single place

No need to move across multiple apps to get things done with your team. See More

Top Pro

Visual kanban boards

Proven productivity method used by Trello, Pipedrive and many other successful tools. See More

ClientFlow

Top Pro

Approval requests

It allows you to send standardized approval requests to clients that they can approve or reject directly from their Inbox. You can also track pending approvals and set automated reminders to clients. This is extremely useful. See More

Ankit Anand's Experience

Clientflow is the best shared inbox tool that I have used and I am used many of them. Not only its shared inbox tool that is very easy to use, but it also has makes client communication, approval and time tracking very easy. I highly recommend this product. See More

Specs

Reminders:snooze important conversations

Assign emails:helps in increasing ownership of work

Custom Branding:Make client emails professional

Forwarding:Manage Google group emails

Top Pro

Pre-built templates

They have a bunch of pre-built message templates under categories such as status updates, feedback, etc. which they have put together very thoughtfully. You can you build your own customized templates. You can rely on these templates to send recurring emails to clients quickly. See More

Abhinav M's Experience

I considered most web applications and browser extensions out there. In terms of the features, ClientFlow does go a long way. In fact, it goes one step further by adding a layer of client management on top of shared Inbox. With a full fledged in built task management module, ClientFlow will be great for you if you want to manage work on one platform. See More

Top Pro

Client management

You can organize emails in client and project folders. This is extremely useful as you'll have all communication with a particular client at a single location. See More

Top Pro

Cost of Product

The cost of product is relatively very low compared to its competitors See More

Top Pro

User Interface (UI)

The UI of ClientFlow is very similar to gmail and you get used to it rather quickly. See More

Missive

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Top Pro

Live collaborative draft editor

In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor. See More

ConsiderateDamasen's Experience

Im a General Manager of a Hotel and use this for my teams. This is best for companies that can't ditch email, like a hotel. Puts chat right below an email which is perfect. Jeff See More

Top Pro

Is a fully functional email client

The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com). It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner. See More

Top Pro

Multi-organizations

Supports multiple organizations with one user login. See More

Top Pro

Team chat

Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk. See More

Top Pro

Unified inbox

Merge all email accounts in one unified inbox. See More

Top Pro

Offers read receipt

Know exactly if and when the recipients read your important email. See More

Top Pro

Has emojis

Top Pro

Tasks

You can create multiple tasks per conversation all assignable to a single or a group of persons. See More

Top Pro

Gmail shortcuts

Supports Gmail shortcuts. See More

Keeping

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