Recs.
Updated
SpecsUpdate
Pros
Pro Offers analytics
You have access to analytics with the Premium and Enterprise accounts.
You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more.
This gives you a more complete list of what analytics are provided.
Cons
Con Quite expensive
The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams.
They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the new rates are going to be $22 - $49 per user, per month!
You can see the pricing here.
Con Auto-import of email history (for some email providers)
As of April 20, 2018, Front automatically imports the most recent 10,000 emails when you connect a Gmail account. Here's more information: https://community.frontapp.com/t/m26p1t/how-to-import-your-email-inbox-history
In order to import your email history to Front from Outlook, Google Groups, or other email providers, you have to send the Front team an email requesting that they do the import for you.
Here is more about the process.
Recommendations
Comments
Flagged Pros + Cons
Pro Friendly API for developing custom plugins
Great API documentation enables companies to build their own custom plugin. Allowing their teams to leverage the data they already have access to.