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Add to SafariWhen comparing Redbooth vs FogBugz, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 13th while Redbooth is ranked 18th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
Question Ranking
Pros
Pro Free version
Free version for up to 2 users.
Pro Tasks can be interacted with via email
Redbooth allows creating and replying to tasks using email.
Pro Allows getting granular in how manage tasks
Redbooth allows creating task lists and subtasks and each item can have labels, comments, descriptions, attachments, allotted time, etc.
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Cons
Con Collaborative features are behind a paywall
Group chat and video messaging requires a Premium account.
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.
