Missive vs Helpwise

In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor.

The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com).

It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner.

Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk.

Merge all email accounts in one unified inbox.

You can create multiple tasks per conversation all assignable to a single or a group of persons.

Nicely written software. Always works as you'd expect, beautifully designed, a classy piece of software.

Supports multiple organizations with one user login.

Know exactly if and when the recipients read your important email.

Supports Gmail shortcuts.

They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.

Simple UI and UX. Reminds me of Gmail.