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Add to SafariWhen comparing Skype vs Hangouts, the Slant community recommends Hangouts for most people. In the question“What is the best team chat software?” Hangouts is ranked 15th while Skype is ranked 64th. The most important reason people chose Hangouts is:
Start chatting on your phone, then on your computer, then on your tablet seamlessly!
Specs
Question Ranking
Pros
Pro Easily connect with others due to how popular the service is
There's a good chance that whoever you're trying to reach has Skype already set up and familiar with it, avoiding the hassle of installing and getting to know new software.
Pro Screen sharing
You can show your whole desktop, a select part of the screen or a specific window over Skype.
Pro Cross-platform
There's software for Windows, Mac & Linux and apps are available on iPhone, Android, and Windows Phone.
Pro Group video for free
You can hold video calls with up to 10 people.
Pro Available on Linux
A stripped down, minimalist version of Skype is available for Linux.
Pro File sharing
Skype allows you to send any files (MP3s, images, text, etc.) by simply dragging and dropping then in the chat window making it simple to share things with colleagues.
Pro Cheap fixed phone number
Starting at $5/mo you can get a Skype number.
Pro Send SMS and make regular calls
With Skype Credit bought or a subscription, you can send SMS and make direct calls.
Pro Group chat with archive / records
Pro Powerful 1:1 chat and also group chat
Pro Save and sync your chats across multiple devices
Start chatting on your phone, then on your computer, then on your tablet seamlessly!
Pro No need to create a separate account if you use any other Google service
Hangouts uses Google account credentials. If you use any other Google service, then you already have an account set up.
Pro Group video support
If you have signed in your Google account, Hangouts allows making video calls with up to 10 people or one-on-one. There are business, education and government solutions that increase the participant count to for video calls to 15 as well as offers support for those accounts.
Additionally, you can switch between using either the front-facing or rear-facing camera on your phone or tablet.
Pro Free and cross-platform
Google offers all features of Hangouts completely free on iOS, Android and web with quick and reliable sync across all platforms. It's also tightly integrated in other Google services - it can be accessed from services such as Gmail, Google+, Chrome.
While the standard Hangouts offering is completely free, there are business, education and government solutions that increase the participant count to for video calls to 15 and offers support that may cost money.
Pro Chrome browser extension
Use the extension on any computer you can run Chrome browser to text from your computer or tablet!
Pro Excellent read receipts in group chat
It's possible to know what each and every participant of the group has read. Their icons are displayed below the last message.
Pro Can share animated GIFs
If you have gifs in your mobile phone, you can share them in the conversation and your partner will be able to see it animated in the chat.
Pro Google Voice integration
Google Voice is a service that enables making and receiving free phone calls within US. Google Voice forwards incoming calls to all connected devices and allows placing calls from any of the connected devices, but they will show as coming from the Google Voice number.
Hangouts completely integrates Google Voice, allowing you to place calls and receive texts and voicemail from all of your devices. The Hangouts app for Android also includes a needed dialer for making calls with the users Google Voice number.
Pro Free calls to US and Canada from anywhere in the world
Hangouts app for Android can be extended with an optional dialer for making calls. Most calls to US and Canada are free and international calls have cheap rates.
A Google Voice account will be needed in order have a number that allows these calls to be made.
Pro Advanced status sharing
Hangouts can inform about the status of other users including what device they are currently using, whether they are in the middle of a call and when were they last seen. This allows making sure that you're not disturbing someone when initiating a conversation. It's possible to granularly turn off status sharing.
Pro Video tools
Hangouts can add different effects and overlays to video calls that can be viewed on your device. Unfortunately, they can't be set from your phone.
Pro Seamless integration with OK Google for voice control and typing
Hangouts can be used completely hands free, even if the app is not open and the phone is locked: "OK Google, send a Hangouts message to Mary".
Cons
Con Plagued by bugs on all platforms
Crashes and other bugs are prevalent on Android, Windows and other platforms.
Con Subpar video quality with more than 5 users
Skype has significant problems with multiple users and video quality. Skype recommends that a max of 5 users group chat as video quality is severely affected. Even webcams tested with other chat services showed lower quality when used with Skype.
Con Not a feasible alternative as a professional team chat
Missing key feature such as centralized mgmt, centralized billing, data retention policies, ...
Con Poor quality when screensharing
It is not possible to manually set resolution or bitrate, and Skype often defaults to a resolution so low that text is unreadable. It is also not possible to transfer control over mouse and keyboard.
Con Slow filesharing speed
Con Owned by Microsoft
Con Obnoxiously large ads
Ads take up over 25% of the usable space.
Con Poor Linux support
The version available for linux users is quite outdated, and does not support some of the newer functionality, such as the free group video calling and screen sharing.
Con Requires both ends to be online (if neither end is using a cloud-enabled device)
Messages are sent and received only when both ends are online, if neither end is using a cloud-enabled device. In this case, if you are online 9-17 and your recipient is online 18-3, messages will never be delivered.
Con MIcrosoft (Skype's owner) actively assists eavesdroppers
On the other hand, if you lose your copy of one of your conversations, you may be able to get a copy of it from your government with a little bit of luck and a public records request.
Con Transitioning to corporate orientation
Google is turning Hangouts in to a Slack competitor. It's unclear what the future of Hangouts is, but Google has said the consumer Hangouts we now have 'isn't going anywhere.'
Con Lack of end to end encryption
Communications are encrypted between client and Google servers but not from sending client to receiving client. This means that there is still a possibility for someone other than the receiver to read your message if they have access to internal Google servers. But it allows also lightweight chat history search, spam protection and other features.
Con Is owned by Google
Google is a cooperation that earns money from collecting data and breaching privacy.
Con Poor interface
The app tends to lag, the design can be confusing and considering that another app has to be installed that supplies another icon in the home screen in order to get a dialer for calls in Hangouts, overall it is very confusing and cluttered.
Con No rich text editing
On Android you can receive messages with bold or italic text. However, you cannot bold or italicize text on Android, only on iOS devices or via the web interface.
Con No way to moderate groups
If a member of a group chat room becomes disruptive, or there's some other need, there's no way in Hangouts to remove somebody from an existing chatroom. Similarly, if somebody is no longer active, there's no way to remove that user from the chat room to make slot for new active members.
Con Buggy video calls
Whether video calls work on your device is pure lottery, and there's nothing you can do to fix it.
Con Poor indication of who's online
There is no way to find out if a person in your contact's list is online or not in the Android app.
Con Poorly manages data
Doesn't cache images well either received or sent. Often users will see the sent images re-downloading, same for conversations.
Con API support was removed
This change closed options for integrations and connections between similar apps.
Con Not available on Windows Phones
There is no Hangouts app for the Windows Phone.
Con Doesn't support sending voice notes or video recordings
Currently there is no built in function that supports creating and sending voice notes or video recordings.
Con No customer support
Free product, you're on your own.
Con Won't send SMS/MMS anymore
They removed support for sms/mms. The same goes with integration to hangouts.
Con No SMS/MMS backup
They don't have options to backup sms to cloud.
Con SMS messages sent from the web app can't be sent outside North America
SMS messages sent from the web app can only be sent to number in America and Canada - sending to foreign numbers won't work, although you can still receive texts from anywhere.
