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Specs
Pros
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Know any positive aspects of this option?
Cons
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Know any negative aspects of this option?
Recommendations
Freshdesk
Recommended 4 years ago
Con
Adding extra agents can be costlyCon
No service integrations with free plan
Freshdesk
Recommended 10 years ago
Pro
Actively developed
Freshdesk
Recommended 11 years ago
Zack hasn’t added their experience, pros or cons to their recommendation.
Freshdesk
Recommended 11 years ago
Aubrey hasn’t added their experience, pros or cons to their recommendation.
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