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Quality Assurance
What are the best user support & feedback services?
20
Options
Considered
72
User
Recs.
Mar 30, 2022
Last
Updated
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18
Options
Considered
Best user support & feedback services
Price
Platforms
Last Updated
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Freshdesk
-
-
Mar 30, 2022
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Uservoice
-
-
Feb 22, 2021
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Disqus
-
-
Sep 25, 2017
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UseResponse
$39
-
Mar 4, 2020
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UserEcho
-
Web, Mobile
Nov 20, 2019
See Full List
--
Freshdesk
My Rec
ommendation
for
Freshdesk
My Recommendation for
Freshdesk
All
4
Pros
2
Cons
2
Top
Con
•••
No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
See More
Top
Pro
•••
Actively developed
Features are constantly being updated and new features added.
See More
Top
Con
•••
Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
See More
Top
Pro
•••
Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
See More
Hide
See All
Get it
here
Recommend
5
1
--
Uservoice
My Rec
ommendation
for
Uservoice
My Recommendation for
Uservoice
All
4
Pros
3
Cons
1
Top
Pro
•••
Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
See More
Top
Con
•••
Expensive
Pricing starts at $499/month.
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Top
Pro
•••
Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
See More
Top
Pro
•••
Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users: Contact Support Submit feedback Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
See More
Hide
See All
Get it
here
Recommend
10
5
--
Disqus
My Rec
ommendation
for
Disqus
My Recommendation for
Disqus
All
3
Pros
3
Top
Pro
•••
Free to use
See More
Top
Pro
•••
Easy to add to an existing website
Just go to https://disqus.com/admin/create/ and after creating your account just add some HTML code in your page.
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Top
Pro
•••
Clean design
The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus. The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possible to sort discussion by new, old and best. The community tab is designed to help connect commenters together to form a network that keeps them coming back. It is also a great source of traffic from external sites. My Disqus helps users quickly keep track of activities in their network as well as manage notifications.
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Hide
See All
Get it
here
Recommend
2
--
UseResponse
My Rec
ommendation
for
UseResponse
My Recommendation for
UseResponse
All
4
Pros
3
Cons
1
Top
Pro
•••
Multi-language support
Currently supports 10 languages, translation tool available.
See More
Top
Con
•••
No free version
See More
Top
Pro
•••
Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
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Top
Pro
•••
Full UI Customization
Easy to configure the interface and the flows
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Hide
See All
$39
Recommend
11
1
--
UserEcho
My Rec
ommendation
for
UserEcho
My Recommendation for
UserEcho
All
4
Pros
3
Specs
Top
Pro
•••
Very customizable
Team behind the product is very supportive and able to implement custom features for extending your support portal in short time.
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Specs
Platforms:
Web, Mobile
Top
Pro
•••
Private portal
It's possible to create private feedback forums to collect feedback from beta testers.
See More
Top
Pro
•••
Very supportive team behind the product
See More
Hide
See All
Get it
here
Recommend
2
--
Help Scout
My Rec
ommendation
for
Help Scout
My Recommendation for
Help Scout
All
3
Pros
2
Cons
1
Top
Pro
•••
Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
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Top
Con
•••
No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
See More
Top
Pro
•••
Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions.
See More
Hide
See All
Get it
here
Recommend
3
1
--
Zendesk
My Rec
ommendation
for
Zendesk
My Recommendation for
Zendesk
All
4
Pros
2
Cons
1
Specs
Top
Con
•••
High learning curve
Zendesk is one of the more complex options and can take some time to learn.
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Top
Pro
•••
Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
See More
Specs
Platforms:
Web, Mobile
Top
Pro
•••
All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
See More
Hide
See All
Get it
here
Recommend
3
2
--
Desk.com
My Rec
ommendation
for
Desk.com
My Recommendation for
Desk.com
All
6
Pros
3
Cons
3
Top
Con
•••
Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
See More
Top
Pro
•••
Great support for canned responses/macros
Desk Macros provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
See More
Top
Con
•••
API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.
See More
Top
Pro
•••
Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is. Everything is well laid out, easy to find, and the overall design is visually appealing.
See More
Top
Con
•••
LOTS of outages
See More
Top
Pro
•••
Support for a wide range of mobile devices
iPhone Android BlackBerry iPad Android Tablets
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Hide
See All
Get it
here
Recommend
3
2
--
Helprace
My Rec
ommendation
for
Helprace
My Recommendation for
Helprace
All
4
Pros
3
Cons
1
Top
Pro
•••
E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
See More
Top
Con
•••
Lack of third party integrations
Helprace does not offer much support for integrating third party services.
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Top
Pro
•••
Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
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Top
Pro
•••
Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
See More
Hide
See All
Get it
here
Recommend
3
1
--
PHPBack
My Rec
ommendation
for
PHPBack
My Recommendation for
PHPBack
All
4
Pros
3
Cons
1
Top
Pro
•••
Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
See More
Top
Con
•••
Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support. However, the developer is active on the github page and generally responds quickly.
See More
Top
Pro
•••
Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
See More
Top
Pro
•••
Open Source
PHPBack is open source, uses GPLv3 license.
See More
Hide
See All
Get it
here
Recommend
1
1
--
Get Satisfaction
My Rec
ommendation
for
Get Satisfaction
My Recommendation for
Get Satisfaction
All
3
Pros
2
Cons
1
Top
Pro
•••
Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
See More
Top
Con
•••
Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
See More
Top
Pro
•••
Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
See More
Hide
See All
Get it
here
Recommend
1
1
--
Fider
My Rec
ommendation
for
Fider
My Recommendation for
Fider
Hide
Free
Recommend
1
--
Luumy
My Rec
ommendation
for
Luumy
My Recommendation for
Luumy
All
2
Experiences
1
Pros
1
Top
Pro
•••
Easy to install, great support!
See More
Jasper Helmich's Experience
It's such a hassle to get good and quality feedback from users.... After installing the luumy widget it was so easy to get insights into my customers, and what they want
See More
Hide
0-10
Recommend
1
--
Canny
My Rec
ommendation
for
Canny
My Recommendation for
Canny
All
4
Pros
3
Cons
1
Top
Pro
•••
Users don't have to sign in to give feedback
See More
Top
Con
•••
No freemium pricing plan
See More
Top
Pro
•••
You can choose whether search engines index feedback
You can choose between private, unlisted, or search-indexed. This will help drive users who Google for problems to find your official feedback forums.
See More
Top
Pro
•••
Integrations
Integrates with Slack, Jira, Zapier, etc.
See More
Hide
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$50+/mo
Recommend
1
--
IdeaScale
My Rec
ommendation
for
IdeaScale
My Recommendation for
IdeaScale
All
2
Pros
1
Cons
1
Top
Pro
•••
Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
See More
Top
Con
•••
Limited ability to customize
There is currently some limitations when it comes to customizing the UI.
See More
Hide
Get it
here
Recommend
1
1
--
Zopim
My Rec
ommendation
for
Zopim
My Recommendation for
Zopim
All
2
Pros
1
Cons
1
Top
Pro
•••
Provides a useful series of tutorials
Zopim has a youtube channel that provides tutorials on using the product, and customer service tips.
See More
Top
Con
•••
Not a complete user support service
Zopim does not have all the features you may expect from a User support software. It is owned by Zendesk, so it's recommended you combine the ticketing features of Zendesk with the live chat on Zopim.
See More
Hide
Get it
here
Recommend
1
--
Loop Feedback
My Rec
ommendation
for
Loop Feedback
My Recommendation for
Loop Feedback
All
6
Pros
4
Cons
2
Top
Pro
•••
Most of Functionality is Free
See More
Top
Con
•••
No User Video Screen Recording
See More
Top
Pro
•••
Plugs Into Any Website
See More
Top
Con
•••
No Heatmap Recording
See More
Top
Pro
•••
User Forum With Ratings
See More
Top
Pro
•••
In-App Screenshot Tool
See More
Hide
See All
39.99
Recommend
--
Viima
My Rec
ommendation
for
Viima
My Recommendation for
Viima
All
2
Pros
1
Cons
1
Top
Pro
•••
Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
See More
Top
Con
•••
Limited support features
Viima does not offer many ticketing and customer support features. Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.
See More
Hide
Get it
here
Recommend
2
1
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--
Nolt
My Rec
ommendation
for
Nolt
My Recommendation for
Nolt
Get it
here
Recommend
3
--
FreeScout
My Rec
ommendation
for
FreeScout
My Recommendation for
FreeScout
0
Recommend
1
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