What are the best user support & feedback services?

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Contributors
ideasman42
Veronika Obuhova
Stas Kuzma
Paul Yakubets
Anna Kuzma
Wernight
Stuart Kearney
Aubrey
Slimothy
Laura Kyle
thermoplastics
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11
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See Product Page for "UseResponse"

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UseResponse

UseResponse is designed for support agents to get best experience with customers on any device using ticketing system, ideas bank and organized online documentation.

Specs

Specs are quantitative aspects of the option such as the price

Pros

Kim Hanks
Aubrey

Pro
Multi-language support

Currently supports 10 languages, translation tool available.

Update
Comment
Monika
ideasman42
thermoplastics

Pro
Self-hosted option available

It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.

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Comment
Kim Hanks

Pro
Full UI Customization

Easy to configure the interface and the flows

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Comment
Know any positive aspects of this option?

Cons

Endi Sukaj
ideasman42

Con
No free version

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Comment
Know any negative aspects of this option?

Recommendations

No highlighted recommendations.

Comments

Flagged Pros + Cons

Anna Kuzma

Pro
Easy to use

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Comments
1
Paul Yakubets

Pro
Multi-forums

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Comments
1
Endi Sukaj
Paul Yakubets

Pro
Facebook integration

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Comments
1
Endi Sukaj
Paul Yakubets

Pro
Twitter integration

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Comments
2
Monika
Stas Kuzma

Pro
Cloud package costs $10 per agent a month

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Comments
1
Monika
Endi Sukaj
Paul Yakubets

Pro
24/7 support

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Comments
1
See Product Page for "UseResponse"
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