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ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
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Recommendations
ProProfs Help Desk
Recommended 4 years ago
I understood what my customers needed and how my team were addressing them. In some cases, my team wasn’t able to meet the customers’ expectations, and we actually calculated that! It was amazing! The rate of customer satisfaction has gone up significantly wince I deployed ProProfs Help Desk in my company.
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ReportingProProfs Help Desk
Recommended 3 years ago
ConfidentNinhursag hasn’t added their experience, pros or cons to their recommendation.
ProProfs Help Desk
Recommended 4 years ago
ThriftyUridimmu hasn’t added their experience, pros or cons to their recommendation.
ProProfs Help Desk
Recommended 4 years ago
CaringMokoi hasn’t added their experience, pros or cons to their recommendation.
ProProfs Help Desk
Recommended 4 years ago
AgreeableInariOkami hasn’t added their experience, pros or cons to their recommendation.