When comparing Hiver vs Drag App, the Slant community recommends Drag App for most people. In the question“What is the best shared inbox?” Drag App is ranked 3rd while Hiver is ranked 4th. The most important reason people chose Drag App is:
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
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Pros
Pro Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
Pro Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
Pro One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
Pro Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
Pro Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
Pro Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
Pro Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
Pro Easy delegation emails with assign feature
Pro Easy drag and drog email through boards
Cons
Con Only works with Gmail
Hiver is an extension that only works on Gmail.
Con No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.