When comparing Outpost vs Helpwise, the Slant community recommends Outpost for most people. In the question“What is the best shared inbox?” Outpost is ranked 7th while Helpwise is ranked 15th. The most important reason people chose Outpost is:
Loop in the right people without copying and forwarding.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Assign a teammate
Loop in the right people without copying and forwarding.
Pro Shared drafts
Ensure every email is on point.
Pro Internal private notes
Collaborate with your team before hitting send.
Pro Message templates
Answer common questions twice as fast.
Pro Free Trial
Pro Unlimited mailboxes
Pro Collision alerts
While a team member is editing a draft, the conversation will be locked so team members aren't stepping on each other's toes.
Pro Email routing rules
Based on your set conditions, you can automatically assign, archive, or even reply with a template to incoming emails.
Pro Response Time Analytics
View your team's average response times by mailbox and custom date ranges.
Pro Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
Pro Really easy to use
Simple UI and UX. Reminds me of Gmail.
Cons
Con Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of
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