When comparing SharedBox vs Helpwise, the Slant community recommends SharedBox for most people. In the question“What is the best shared inbox?” SharedBox is ranked 10th while Helpwise is ranked 15th. The most important reason people chose SharedBox is:
SharedBox gives users a free @in.sharedbox.app email that mails can be forwarded to OR you can bring your own custom email
Specs
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Pros
Pro Supports IMAP, Yahoo, Outlook and Gmail
SharedBox gives users a free @in.sharedbox.app email that mails can be forwarded to OR you can bring your own custom email
Pro Works directly in Slack
SharedBox forwards incoming emails to chosen channel in Slack and the emails can directly be replied in Slack as well. For teams that already use Slack for communication, it makes it easy to collaborate on emails within a product their conversation already happen in.
Pro Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
Pro Really easy to use
Simple UI and UX. Reminds me of Gmail.
Cons
Con Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of